Frequently Asked Questions
1. What are your delivery fees?
Delivery is completely FREE within Lagos! We offer a flat rate of ₦3,500 for nationwide delivery within Nigeria. International shipping fees vary depending on your location and destination country (calculated at checkout).
2. How long does shipping take?
Delivery within Lagos takes 1–3 business days, nationwide/domestic delivery takes 3–5 business days, and international shipping takes between 4–7 business days depending on the destination country.
(Note: All timelines refer to working days).
If you need a piece urgently and cannot wait for our standard Lagos delivery timeframe, please reach out to customer support before purchase to confirm if pickup is available. Depending on availability, pickup can be arranged for same-day or next-day.
3. What sizes do you offer?
We offer ready-to-wear pieces ranging from UK 4 to UK 20. Please consult our Size Guide for exact measurements before placing an order.
4. Can I modify or cancel my order?
Orders are processed quickly to ensure fast delivery. If you need to make changes, please contact us immediately after placing your order. We might be able to accommodate you if your order has not been sent out or picked up by the delivery courier.
5. What is your return or exchange policy?
We want you to love your pieces. Returns or exchanges are accepted on eligible items in original condition with tags intact. Please visit our Return Policy page or contact customer support for assistance.
6. How do I track my order?
Once your order has shipped, you will receive a tracking link via email to monitor your package in real time.
7. How can I contact customer support?
You can reach us through our Contact Us page, email our support team directly at Hello@beclayfashion.com, or send us a message via WhatsApp. We’re always happy to assist!