Return & Exchange Policy
Thank you for shopping with us! We take great pride in crafting high-quality ready-to-wear pieces, and we want you to be completely thrilled with your order. If you need to make an exchange, please review our policy details below.
1. Return & Exchange Window
We accept exchange requests strictly within 2 days (48 hours) of package delivery. Requests made after this 2-day window will not be eligible for processing. Once your exchange request is approved by our support team, the item must be dispatched back and received by us within:
- 24 hours for customers within Lagos.
- 3 business days for customers outside Lagos (nationwide).
- 14 business days for international customers.
2. Monetary Refunds Policy
Please note that we do not issue cash or monetary refunds. Because we subsidize shipping costs to offer free delivery in Lagos and flat rates nationwide, returned items are strictly eligible for an exchange (for another size/item) or store credit.
3. Item Price Differences on Exchanges
- If the new item cost is higher: The customer will pay the remaining price difference before the new item is dispatched.
- If the new item cost is lower: The leftover balance is issued as store credit for future purchases. Cash refunds are not issued for the difference, unless the exchange is a result of a mistake or lapse on our part.
4. Item Condition Requirements
To be eligible for an exchange or store credit, items must meet the following conditions:
- Unworn, unwashed, and completely unaltered.
- Free from stains, makeup, perfume, body odor, or deodorant marks.
- All original tags and brand packaging must be attached and intact.
(Items returned in a worn, stained, or altered state will be sent back to the customer at their expense).
5. Non-Returnable Items
For hygiene and inventory reasons, the following items are strictly Final Sale and cannot be exchanged:
- Sale or discounted items.
- Custom-fitted or altered pieces: This refers to any piece modified specifically for a customer upon request (e.g., shortening a hem, taking in the waist, or adjusting sleeves before dispatch). Once a garment is modified to fit a specific person's measurements, it cannot easily be resold to another client, which is why it is strictly non-returnable.
- Intimate wear / bodysuits.
6. Exchange Delivery Costs
Customers are responsible for all dispatch and shipping costs required to send the item back and receive the replacement piece, unless the return is due to a mistake on our part (e.g., wrong item or wrong size sent).
7. Incorrect Orders
If you receive an incorrect order from our end, please notify us within 24 hours of delivery with your order number and clear photo evidence so we can send the correct item to you promptly.
8. How to Initiate an Exchange
To start an exchange request:
- Send an email to Hello@beclayfashion.com or send us a message on WhatsApp with your Order Number, the item you wish to exchange, and your reason.
- Once approved by our support team, you will receive instructions on sending the item back within your specified timeframe.
- Items sent back without prior confirmation from customer support will not be accepted.